Privacy Policy

1. Information we collect

1.1 Personal Information

When you contact us or make a reservation, we may collect:

• Full name
• Email address
• Telephone number and WhatsApp contact details
• Country of residence
• Arrival and departure dates
• Number of guests
• Booking details and special requests
• Payment and transaction information
• Identification information where required by applicable law

1.2 Website Information

When you visit our website, certain technical information may be collected, including:

• IP address
• Browser and device information
• Pages visited and website interactions
• Cookies and similar technologies, where used

2. How we use your information

We may use your personal information to:

1. Respond to enquiries and provide information about our accommodation and services.
2. Process reservations, payments, booking confirmations, cancellations, and refunds.
3. Arrange accommodation, transportation, dining, weddings, retreats, and other requested services.
4. Communicate important information about your reservation or stay.
5. Comply with applicable legal, tax, accounting, and guest registration obligations.
6. Maintain the security and functionality of our website and services.
7. Send promotional communications where you have provided the required consent or another lawful basis applies.

3. Legal basis for processing

We process personal information only where a valid legal basis applies, including:

• Your consent, where required
• Performance of a reservation or other agreement with you
• Compliance with applicable legal obligations
• Our legitimate interests, where permitted by law and appropriately balanced against your rights

Where consent is required, you may withdraw it in accordance with applicable law.

4. Sharing of personal information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to deliver requested services, including:

• Payment and banking service providers
• Transportation and hospitality partners
• Wedding and event service providers
• Website hosting and technical service providers
• Government authorities where legally required

We limit such disclosures to information reasonably necessary for the relevant purpose and apply appropriate data protection safeguards.

5. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, and disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and maintain legitimate business records.

When information is no longer required, we will delete, anonymise, or otherwise handle it in accordance with applicable law.

7. Cookies and website technologies

Our website may use cookies and similar technologies to support essential website functions, improve performance, and understand visitor interactions.

Where non-essential cookies or tracking technologies require consent, we will request the appropriate consent before using them.

You may also manage cookies through your browser settings.

8. International data transfers

Where personal information is transferred or accessed outside Indonesia, we will apply safeguards required by applicable Indonesian data protection laws.

9. Your privacy rights

Subject to applicable law, you may have the right to:

• Request information about how your personal data is processed
• Access and obtain a copy of your personal data
• Request correction of inaccurate information
• Request deletion or termination of processing in applicable circumstances
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities where permitted by law
• Exercise other rights available under Indonesian personal data protection legislation

To submit a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing your request.

10. Third-party websites

Our website may contain links to third-party websites or services.

The Manipura Estate & Spa is not responsible for the privacy practices of independently operated third-party websites. We encourage visitors to review their respective privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

12. Contact information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

The Manipura Estate & Spa
Ubud, Bali, Indonesia
Email: info@themanipuraestate.com
Phone: +62 812-3652-8498
Website: https://themanipuraestate.com/