Booking & Cancellation Policy

1. Reservations and booking confirmation

1.1 All reservations are subject to availability and confirmation by The Manipura Estate & Spa.

1.2 Guests may enquire about availability through our official website or by contacting our reservations team.

1.3 A reservation is considered confirmed once the required booking deposit has been received.

1.4 The final booking price will be confirmed before payment and will reflect the agreed accommodation arrangements, number of booked guests, applicable rates, and any agreed adjustments or discounts.

1.5 All invoices issued by The Manipura Estate will be denominated in Indonesian Rupiah (IDR).

2. Booking deposit and payment schedule

2.1 First Payment — 20% Booking Deposit

A deposit of 20% of the total reservation amount is payable upon booking to secure the reservation.

2.2 Second Payment — 30%

A further payment of 30% of the total reservation amount must be received no later than 90 days before the scheduled arrival date.

2.3 Final Payment — 50%

The remaining balance of 50% must be paid no later than 30 days before the scheduled arrival date.

2.4 Accepted Payment Methods

Payments must be made by:

• Bank transfer
• Wise
• Revolut

Payment instructions will be provided by our reservations team.

3. Cancellation policy

3.1 Free Cancellation Within 24 Hours

Guests may cancel their reservation free of charge within 24 hours of making the booking.

Any payment already received will be refunded in accordance with our Refund Policy.

3.2 Cancellation 90 Days or More Before Arrival

For cancellations made at least 90 days before the scheduled arrival date, a refund of 50% of the Final Booking Price will be granted, subject to the amount already paid and the applicable refund procedures.

3.3 Cancellation Less Than 90 Days Before Arrival

For cancellations made less than 90 days before the scheduled arrival date, no refund will be provided.

3.4 Written Cancellation Requests

All cancellation requests must be submitted in writing by email.

The date on which the written cancellation request is received will determine the applicable cancellation conditions.

4. Changes to reservations

4.1 Requests to change arrival dates, departure dates, or other booking arrangements must be submitted in writing.

4.2 All requested changes are subject to availability and confirmation by The Manipura Estate & Spa.

4.3 Changes may result in adjustments to the total booking price.

4.4 A requested amendment does not automatically cancel or replace the original reservation. Existing booking conditions remain applicable unless a change is confirmed in writing.

5. Reduction in the number of guests

5.1 Any reduction in the number of originally booked guests is subject to the same cancellation and refund conditions described in Section 3.

5.2 Any applicable refund will be calculated using the portion of the Final Booking Price attributable to the cancelled guests.

5.3 The applicable cancellation deadline is determined by the date the written reduction request is received.

5.4 Reductions requested less than 90 days before arrival are non-refundable.

5.5 Once a reduction has been confirmed, the revised reservation amount is final. Any subsequent increase in guest numbers is subject to availability and may incur additional charges.

6. No-shows and early departures

6.1 No-Shows

No refunds will be provided if guests fail to arrive on their scheduled arrival date without cancelling in accordance with this policy.

6.2 Early Departures

No refunds will be granted for unused nights or services if guests depart before the end of their confirmed reservation period.

7. Travel insurance

We strongly recommend that guests obtain suitable travel insurance covering:

• Trip cancellations
• Travel disruptions
• Medical emergencies
• Flight delays
• Other unforeseen circumstances

8. Acceptance of policy

By confirming a reservation, guests acknowledge that they have read, understood, and agreed to this Booking & Cancellation Policy and our Terms and Conditions.

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable law.

9. Contact information

For reservation enquiries, amendments, or cancellations, please contact:

The Manipura Estate & Spa
Ubud, Bali, Indonesia
Email: info@themanipuraestate.com
Phone: +62 812-3652-8498
Website: https://themanipuraestate.com/