Terms and Conditions

1. Booking and payment

1.1 Booking Deposit

A deposit of 20% of the total reservation amount is payable upon booking to secure the reservation.

1.2 Second Instalment

A further payment of 30% of the total reservation amount must be received no later than 90 days prior to the scheduled arrival date.

1.3 Final Balance

The remaining balance of 50% must be paid no later than 30 days prior to the scheduled arrival date.

1.4 Payment Methods and Confirmation

Payments must be made by bank transfer or via Wise or Revolut.

A reservation is considered confirmed once the required deposit has been received.

2. Cancellation policy

2.1 Free Cancellation Within 24 Hours

Guests may cancel their reservation free of charge within 24 hours of making the booking.

2.2 Cancellation 90 Days or More Before Arrival

For cancellations made at least 90 days prior to the scheduled arrival date, a refund of 50% of the Final Booking Price will be granted.

2.3 Cancellation Less Than 90 Days Before Arrival

For cancellations made less than 90 days prior to the scheduled arrival date, no refund will be provided.

3. Reduction in the number of booked guests

3.1 Reduction of Guest Numbers

Any reduction in the number of guests originally booked is subject to the same cancellation and refund conditions set out in Section 2.

3.2 Calculation of Refunds

Any applicable refund resulting from a reduction in the number of booked guests will be calculated on the basis of the Final Booking Price attributable to the cancelled portion of the reservation, rather than on the basis of the original quoted price, the deposit paid, or any other preliminary amount.

3.3 Applicable Deadlines

The applicable refund percentage is determined by the date on which the written request for a reduction is received, relative to the scheduled arrival date. Reductions requested less than 90 days before arrival are non-refundable.

3.4 Finality of Guest Reductions

Once a reduction in the number of booked guests has been confirmed, the corresponding reduction in the reservation amount shall be final. Any subsequent increase in guest numbers is subject to availability and may incur additional charges.

4. No-shows and early departures

4.1 No-Shows

No refunds will be provided if guests fail to arrive on the scheduled arrival date without prior cancellation in accordance with these Terms and Conditions.

4.2 Early Departure

No refunds will be granted for unused nights or services if guests depart before the end of the reserved period.

5. Refunds

5.1 Refund Processing

Approved refunds will be processed within 14 days of the cancellation or reduction request being approved.

5.2 Refund Calculation Basis

All refunds, where applicable, shall be calculated as the relevant percentage of the Final Booking Price. The Final Booking Price means the final agreed price for the reservation, including any agreed adjustments or discounts applicable at the time the booking is finalized.

Where a refund relates to a reduction in guest numbers, the relevant percentage shall be applied to the portion of the Final Booking Price attributable to the guests removed from the reservation.

5.3 Refund Method

Refunds will be issued using the original payment method wherever possible. Any applicable bank or payment-provider charges may be deducted where permitted by law.

6. General conditions

6.1 Written Notice

All cancellation requests and requests to reduce the number of booked guests must be submitted in writing by email. The date the written request is received will determine the applicable cancellation or refund conditions.

6.2 Travel Insurance

Guests are strongly advised to obtain appropriate travel insurance covering cancellations, travel disruptions, medical emergencies, and other unforeseen circumstances.

6.3 Acceptance of Terms

By confirming a reservation, guests acknowledge that they have read, understood, and agreed to these Terms and Conditions.

7. Additional notes

7.1 All cancellations must be submitted in writing via email.

7.2 Guests are strongly advised to purchase travel insurance to cover unforeseen circumstances.

7.3 All invoices issued by The Manipura Estate will be denominated in Indonesian Rupiah (IDR), in accordance with applicable Indonesian currency regulations.

7.4 By making a reservation, guests agree to these terms and conditions.

8. Foreign organisers, immigration, work authorisations and legal liability

8.1 Compliance with Indonesian Law

All foreign retreat leaders, event organisers, yoga teachers, instructors, facilitators, therapists, coaches, consultants, performers, contractors and any other persons conducting, providing, supervising or participating in activities at The Manipura Estate & Spa are solely responsible for ensuring that their presence and activities comply fully with all applicable laws and regulations of the Republic of Indonesia.

This obligation applies to any activity that may be classified by Indonesian authorities as work, employment, professional activity, business activity or another activity requiring immigration permission, a work authorisation, a licence or official approval, regardless of the activity’s description, purpose, duration or whether payment, remuneration, compensation or any other financial or non-financial benefit is received.

This includes, without limitation, teaching, instructing, leading or facilitating retreats, yoga or meditation sessions, workshops, training programmes, ceremonies, treatments, consultations, coaching, performances, event management, providing professional services, assisting with business operations, or carrying out any other activity that Indonesian authorities may consider work or a regulated activity.

8.2 Visas, Work Permits and Other Authorisations

Each foreign person is individually and exclusively responsible, to the fullest extent permitted by law, for determining which immigration status, visa, work authorisation, professional licence, registration or other approval is legally required for their intended activities, and for obtaining and maintaining all such authorisations before commencing any relevant activity.

A tourist visa, visa exemption or other permission to enter or stay in Indonesia must not be assumed to authorise work or professional activities. The fact that an activity is unpaid, voluntary, incidental to a retreat or described as a hobby, educational activity or personal contribution does not automatically exempt it from Indonesian immigration or employment requirements.

All required documents must remain valid throughout the relevant stay and activities and must be presented to The Manipura Estate & Spa upon reasonable request.

8.3 Responsibility and Indemnification

To the fullest extent permitted by applicable Indonesian law, The Manipura Estate & Spa, its owners, management, employees and representatives shall not be responsible or liable for any immigration, employment, work authorisation, licensing or other legal violation committed by a foreign organiser or participant.

Each organiser is responsible for their own compliance and for ensuring that persons engaged or brought by them comply with applicable legal requirements. The organiser shall indemnify and hold harmless The Manipura Estate & Spa, its owners, management, employees and representatives against third-party claims, fines, losses, damages, liabilities and reasonable legal costs arising from the organiser’s or their personnel’s unlawful activities, failure to obtain required authorisations, negligence or wilful misconduct, to the extent permitted by applicable law.

The Manipura Estate & Spa reserves the right to refuse, suspend or terminate any activity if it reasonably believes that the activity may violate Indonesian law, immigration requirements or applicable permit conditions.

8.4 No Exemption from Mandatory Law

Nothing in this clause transfers any statutory responsibility of The Manipura Estate & Spa to another person or excludes liability that cannot lawfully be excluded under Indonesian law. Each foreign organiser remains independently responsible for their own legal compliance, irrespective of any contractual arrangement with The Manipura Estate & Spa.