Refund Policy

1. Refund eligibility

1.1 Cancellation Within 24 Hours of Booking

Guests who cancel their reservation within 24 hours of making the booking are entitled to free cancellation.

Any payment already received will be refunded in accordance with the procedures described below.

1.2 Cancellation 90 Days or More Before Arrival

For cancellations made at least 90 days before the scheduled arrival date, a refund equal to 50% of the Final Booking Price will be granted.

The refund calculation is based on the Final Booking Price rather than the original quoted price or deposit amount.

Where the applicable refund entitlement exceeds the amount already paid, the settlement of any remaining balance will be handled in accordance with the confirmed booking agreement and applicable law.

1.3 Cancellation Less Than 90 Days Before Arrival

Reservations cancelled less than 90 days before the scheduled arrival date are non-refundable.

2. Refunds for reduced guest numbers

2.1 Requests to reduce the number of booked guests are subject to the same cancellation deadlines and refund percentages.

2.2 Any applicable refund will be calculated using the portion of the Final Booking Price attributable to the cancelled guests.

2.3 Reductions requested less than 90 days before arrival are non-refundable.

2.4 Any subsequent increase in guest numbers is subject to availability and may incur additional charges.

3. Non-refundable circumstances

Refunds will not be provided in the following circumstances, except where otherwise required by applicable law:

• Cancellation less than 90 days before arrival
• Failure to arrive on the scheduled arrival date without a valid cancellation
• Early departure before the confirmed check-out date
• Unused accommodation nights or services resulting from early departure
• Reduction in booked guest numbers less than 90 days before arrival

4. Refund calculation

4.1 Refunds will be calculated using the Final Booking Price.

4.2 The Final Booking Price means the final agreed reservation price, including any confirmed adjustments or discounts applicable when the booking is finalised.

4.3 For a reduction in guest numbers, the applicable refund percentage will be applied only to the portion of the Final Booking Price attributable to the cancelled guests.

4.4 Refund calculations will be subject to amounts already paid, the confirmed reservation terms, and applicable law.

5. Refund processing time

5.1 Approved refunds will be processed within 14 days of approval of the cancellation or guest reduction request.

5.2 The time required for refunded funds to appear in the guest’s account may depend on the receiving bank or payment provider.

6. Refund payment method

6.1 Refunds will be issued using the original payment method wherever possible.

6.2 Where a refund cannot be returned using the original payment method, our reservations team will coordinate an appropriate alternative with the guest.

6.3 Applicable bank or payment-provider charges may be deducted where permitted by law.

7. How to request a refund

To request a refund, please contact our reservations team by email.

Please include:

• Name of the reservation holder
• Booking reference or reservation details
• Scheduled arrival and departure dates
• Reason for cancellation or requested guest reduction
• Relevant payment details, if requested securely by our team

The date the written request is received will determine the applicable cancellation and refund conditions.

8. Travel insurance

We strongly recommend purchasing appropriate travel insurance to protect against unexpected cancellations, medical emergencies, travel disruptions, and other unforeseen events.

9. Applicable terms

This Refund Policy forms part of the Terms and Conditions of The Manipura Estate & Spa.

Nothing in this policy excludes or limits any mandatory consumer rights or legal remedies available under applicable Indonesian law.

10. Contact information

For refund enquiries, please contact:

The Manipura Estate & Spa
Ubud, Bali, Indonesia
Email: info@themanipuraestate.com
Phone: +62 812-3652-8498
Website: https://themanipuraestate.com/